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Mumbai Metro stations require frontline functions connected with ticketing, customer assistance, fare-related queries, station operations and passenger support. Depending on the metro line and operator, similar work may be performed under job titles such as Ticket Sales Officer, Customer Care Officer, Commercial Staff, Station Assistant or Customer Relation Staff.
Important: This is an independent career-information guide. It does not confirm that Mumbai Metro currently has an open “Ticket Counter Staff” recruitment drive. At the latest check, I could not verify a dedicated active 2026 Ticket Sales Officer/Ticket Counter Staff notification on the official MMRDA recruitment page. Candidates should consider a position open only when the relevant metro operator publishes or confirms that vacancy through its official recruitment channel. (MMRDA)
Mumbai’s metro network is operated through different organisations, so there is no single recruitment process covering every line. For example, Mumbai Metro One operates Line 1, while Maha Mumbai Metro Operation Corporation Limited is associated with operations on MMRDA metro corridors, and Mumbai Metro Rail Corporation handles Line 3. Candidates should therefore verify the operator before submitting an application. (MMRDA)
Mumbai Metro Ticketing & Passenger Service Jobs Overview
| Category | Details |
|---|---|
| Industry | Metro Rail / Urban Transport |
| Location | Mumbai Metropolitan Region |
| Relevant Work Areas | Ticketing, Customer Care, Passenger Assistance, Station Operations |
| Common Role Names | Ticket Sales Officer, Customer Care Officer, Station Assistant, Customer Relation Staff |
| Education | Depends on the individual vacancy |
| Experience | Entry-level or experienced depending on role |
| Computer Skills | Useful for ticketing and customer-service roles |
| Shift Work | Common in metro operations |
| Salary | Depends on operator, role and employment arrangement |
| Current Vacancy Status | Must be verified through the relevant official operator |
| Application | Only through a verified official recruitment channel |
How Ticket Counters Work at Mumbai Metro Stations
Ticketing remains an established part of Mumbai Metro station operations even though digital-ticketing options have expanded.
Mumbai Metro One’s official passenger information confirms that tickets and ticket-related assistance are available at station concourse levels, and Customer Care is available at each station. Its official ticketing information also states that commuters can approach ticket counters for ticket purchase and recharge. (Reliance Mumbai Metro)
Mumbai Metro One currently operates 12 stations on the Versova–Andheri–Ghatkopar corridor, including Versova, D.N. Nagar, Andheri, Airport Road, Marol Naka, Sakinaka and Ghatkopar. (Reliance Mumbai Metro)
This confirms that ticketing and customer-assistance functions exist at stations. It should not, however, be interpreted as confirmation that these stations are currently recruiting additional staff.
Common Frontline Roles at Mumbai Metro
Mumbai Metro One’s own 2026 communication about frontline employee training identifies personnel including:
- Customer Care Officers
- Ticket Sales Officers
- Station Officers
- Station Assistants
The company reported behavioural training for 453 frontline employees working in these categories. This confirms that these are genuine metro operational roles, but the training announcement itself is not a recruitment notice. (LinkedIn)
MMRDA has also previously identified frontline roles such as Ticket Sales Officer, Customer Care Officer, Station Controller and Shift Supervisor in station operations on Metro Lines 2A and 7. (MMRDA)
Ticket Sales Officer / Ticket Counter Staff
Ticket Sales Officers may support fare and ticketing activities at metro stations.
Typical duties can include:
- Issuing applicable tickets
- Assisting passengers with fare information
- Supporting ticket recharge
- Handling basic cash or digital transactions
- Checking transaction accuracy
- Responding to ticket-related questions
- Guiding passengers toward entry and exit gates
- Coordinating with Customer Care and station teams
Mumbai Metro One’s official conditions of carriage specifically refer to passengers buying tickets and interacting with staff at the time of purchase, while its station information confirms ticket-counter operations. (Reliance Mumbai Metro)
The exact duties of a future vacancy should always be taken from its official job description.
Customer Care Officer
Customer Care Officers have a broader passenger-service role.
Possible responsibilities can include:
- Helping passengers with ticket queries
- Explaining routes and station facilities
- Assisting passengers at customer-care counters
- Handling complaints or feedback
- Supporting smart-card or ticket-related issues
- Assisting passengers requiring additional help
- Coordinating during crowd-management situations
- Supporting station operations
Mumbai Metro One’s official website states that Customer Care counters operate at each of its 12 stations from the first service until the last service. (Reliance Mumbai Metro)
Again, the existence of Customer Care counters does not by itself mean that a Customer Care Officer vacancy is currently open.
Passenger Assistance Staff
Passenger-support work may involve helping commuters understand:
- Station entrances and exits
- Platforms
- Fare information
- Ticketing options
- Interchange routes
- AFC gates
- Escalators and lifts
- General station procedures
Customer-facing roles require calm communication because metro stations can become busy during peak commuting hours.
Digital Ticketing and Counter Work
Mumbai Metro ticketing is becoming increasingly digital.
For Metro Lines 2A and 7, MMRDA reported in March 2026 that QR tickets were available through several digital platforms, along with WhatsApp-based ticketing and NCMC facilities. Lines 2A and 7 were serving more than 3.5 lakh passengers per day at that time. (MMRDA)
Mumbai Metro One also provides digital ticketing alongside physical station counters.
This means future station-service jobs may involve a combination of traditional ticket-counter work and helping passengers with digital fare systems rather than only selling paper tickets.
Mumbai Metro Ticket Counter Salary Guide 2026
There is no single official salary applicable to every Mumbai Metro ticket-counter employee. Pay depends on the operator, designation, experience and whether employment is direct or through another authorised staffing arrangement.
| Role | Salary / Pay Reference |
|---|---|
| Ticket Selling / Ticketing Counter Staff | Approx. ₹15,000 – ₹25,000/month employee-reported range |
| Customer Care Officer | Approx. ₹18,000 – ₹23,000/month employee-reported reference |
| Supervisor – Customer Relation | Official historical MMMOCL scale: ₹41,800 – ₹1,32,300 |
| Commercial Assistant | Official historical MMMOCL scale: ₹38,600 – ₹1,22,800 |
Employee-reported salary data for Maha Mumbai Metro Operation Corporation shows Ticket Selling Officer compensation around ₹1.8–₹2.6 lakh annually, Ticketing Counter Staff around ₹1.8–₹3 lakh annually and Customer Care Officer around ₹2.5–₹2.8 lakh annually. These are employee-submitted estimates rather than official current recruitment salaries. (AmbitionBox)
For comparison, an older official MMMOCL recruitment document placed Supervisor (Customer Relation) in the S-15 pay scale of ₹41,800–₹1,32,300 and Commercial Assistant in S-14 at ₹38,600–₹1,22,800. These were experienced positions and should not be presented as the salary of an entry-level ticket-counter worker. (MMRDA)
Salary Disclaimer: Salary figures above are either employee-reported estimates or clearly identified historical official pay scales. They do not represent a guaranteed salary for a current 2026 vacancy.
Qualification Requirements
There is no universal qualification such as “10th Pass” or “12th Pass” that can safely be applied to every Mumbai Metro ticketing position.
Requirements vary according to the operator and designation.
For example, an official past MMMOCL Supervisor (Customer Relation) recruitment required a Bachelor’s degree in any discipline together with two years of relevant Railway, Metro or Airport customer-service experience. (MMRDA)
Mumbai Metro One has also previously promoted a Customer Care Officer training pathway for graduates with communication skills and basic computer knowledge. That programme should not be treated as a current job vacancy or guarantee of employment. (LinkedIn)
Candidates should therefore check the educational requirement in the exact vacancy rather than relying on generic claims such as “12th Pass can definitely apply.”
Useful Skills for Ticketing and Customer Service
Frontline metro roles can benefit from skills such as:
- Basic computer knowledge
- Customer service
- Communication
- Basic numerical ability
- Cash-handling accuracy
- Problem solving
- Hindi, Marathi and/or English communication
- Ability to work in shifts
- Professional behaviour
- Ability to assist passengers during busy periods
Shift and Station Work
Metro operations begin early and continue into the night. Mumbai Metro One currently operates passenger services approximately from 05:30 to 23:50, which illustrates why station personnel can be organised across different shifts. (Reliance Mumbai Metro)
Actual employee shifts, weekly offs and working hours depend on the operator and job contract.
Where to Check Genuine Recruitment
For MMRDA/MMMOCL-related positions, candidates should use the official MMRDA Recruitment section. It contains recruitment notices and supporting documents published by the authority. (MMRDA)
For Mumbai Metro One, its official website provides a dedicated contact for Career Opportunities. (Reliance Mumbai Metro)
Candidates interested in Line 3 should use the official Mumbai Metro Rail Corporation careers/recruitment channel. (MMRCL Intranet)
Do not consider a social-media post, WhatsApp message or third-party advertisement sufficient proof that a ticket-counter vacancy is officially open.
How to Apply for Mumbai Metro Ticket Counter & Passenger Service Jobs
Candidates interested in ticketing, customer care, passenger assistance or station-support roles should first identify which Mumbai Metro operator is responsible for the line or station where they want to work.
Mumbai’s metro network does not use one common recruitment system for every line. MMRDA/MMMOCL, Mumbai Metro One and Mumbai Metro Rail Corporation publish recruitment information through their own official channels. Candidates should therefore avoid treating a third-party “Mumbai Metro Ticket Counter Vacancy” page as an official application form.
At the latest check, the official MMRDA recruitment page is active and contains 2026 recruitment notices, examinations and other recruitment information, but it does not currently show a dedicated Ticket Counter / Ticket Sales Officer recruitment notification. (MMRDA)
A safe application process is:
- Identify the relevant Mumbai Metro operator.
- Open that operator’s official website.
- Visit its Recruitment or Careers section.
- Search for roles related to Ticketing, Customer Care, Station Operations or Commercial Operations.
- Open the individual notification.
- Check whether applications are still being accepted.
- Verify qualification and age requirements.
- Check salary and employment type.
- Read the selection process.
- Apply only through the method specified in the official notice.
- Save the application acknowledgement.
- Monitor the same official source for updates.
MMRDA / MMMOCL Recruitment
Candidates interested in roles connected with MMRDA and Maha Mumbai Metro Operation Corporation should monitor the official MMRDA Recruitment section.
The current official page contains recruitment-related notices for 2026, including Group A, Group B and Group C recruitment material and MMMOCL executive recruitment. (MMRDA)
This does not mean Ticket Sales Officer or Customer Care Officer posts are automatically part of the current recruitment.
Candidates should search specifically for titles such as:
- Ticket Sales Officer
- Customer Care Officer
- Commercial Assistant
- Station Assistant
- Customer Relation
- Station Operations
Only a title appearing in a current official notification should be considered an active vacancy.
Mumbai Metro One – Line 1 Career Information
Mumbai Metro One operates the Versova–Andheri–Ghatkopar corridor.
Its official website currently provides a dedicated Career Opportunities contact. The same official site confirms that Customer Care counters operate at its 12 stations throughout passenger-service hours. (Reliance Mumbai Metro)
Candidates interested in Line 1 station careers should use the career contact published on the official Mumbai Metro One website and provide an updated CV when appropriate.
The existence of a Career Opportunities contact is not confirmation of a current Ticket Counter vacancy. Candidates should ask about or apply only for roles actually being considered by the operator.
Mumbai Metro Line 3 Careers
Mumbai Metro Rail Corporation Limited operates the recruitment channel relevant to Mumbai Metro Line 3.
MMRCL maintains an official Careers / Recruitment page for employment notices. (MMRCL Intranet)
Candidates interested in Line 3 should monitor that official section rather than using an MMRDA or Mumbai Metro One application for a Line 3 position.
Documents That May Be Required
The exact documents depend on the recruitment notification.
Candidates may be asked for:
- Updated Resume / CV
- Aadhaar Card
- PAN Card
- Passport-size photograph
- Educational certificates
- Date-of-birth proof
- Address proof
- Category certificate where applicable
- Experience certificate for experienced roles
- Computer-course certificate where required
- Other documents specified in the recruitment notice
Candidates should not upload unnecessary sensitive documents to unknown websites.
Bank-account information, OTPs, UPI PINs and internet-banking passwords are not normal documents required for submitting an initial job application.
How to Prepare a CV for Ticketing Jobs
A CV for metro ticketing or passenger service should focus on customer interaction, communication and basic computer skills.
Useful information includes:
- Full name
- Mobile number
- Professional email address
- Current city
- Educational qualification
- Customer-service experience
- Cash-handling experience
- Computer knowledge
- Language skills
- Previous transport, retail or hospitality experience
- Shift availability
Candidates should mention only genuine experience.
Useful CV Points for Ticket Counter Staff
Candidates with relevant experience may mention:
- Assisted customers at a service counter
- Handled cash and digital transactions accurately
- Issued receipts or tickets
- Maintained transaction records
- Responded to customer queries
- Used computerised billing or ticketing systems
- Assisted during busy customer-service periods
- Maintained professional communication
Retail cashier, cinema ticket-counter, transport, hospitality and customer-service experience can provide transferable skills.
CV Points for Passenger Assistance Roles
Relevant genuine experience can include:
- Guided customers to appropriate services
- Handled customer enquiries
- Assisted elderly or differently-abled customers
- Managed queues
- Resolved basic service issues
- Escalated complaints appropriately
- Communicated in Hindi, Marathi and English
- Worked in high-footfall environments
Interview Preparation
Candidates may face questions such as:
Why do you want to work in metro operations?
A suitable answer can focus on public transport, customer service and working in an organised operational environment.
Can you handle cash accurately?
Ticketing positions may involve transactions, so candidates should explain genuine cash-handling experience.
How would you handle an angry passenger?
A good response should focus on:
- Staying calm
- Listening carefully
- Explaining available options
- Following station procedure
- Escalating the issue when required
Can you work rotational shifts?
Metro operations run from early morning until late at night, so frontline employees may work different shifts.
Mumbai Metro One currently operates passenger services approximately from 05:30 to 23:50. (Reliance Mumbai Metro)
Do you know basic computers?
Ticketing and passenger-service work can involve computerised systems, so basic computer confidence can be useful.
Freshers and Entry-Level Candidates
Some station-service positions may be suitable for candidates at an early career stage, but candidates should not assume every Ticket Counter vacancy accepts freshers.
Eligibility may vary according to:
- Operator
- Job title
- Education
- Computer knowledge
- Customer-service experience
- Previous metro, railway or airport experience
Candidates should always rely on the qualification section of the individual recruitment notice.
Direct Metro Jobs vs Contractor Jobs
Some support services in transport systems may be provided through external agencies or contractors.
Before joining, candidates should verify:
- Legal employer name
- Metro operator or contractor
- Payroll company
- Salary
- PF and ESI
- Contract duration
- Duty location
- Shift timings
Working at a metro station does not automatically mean the employee is a permanent direct employee of MMRDA, MMMOCL, MMRCL or Mumbai Metro One.
Working Environment
Ticketing and passenger-service employees may work in:
- Ticket counters
- Customer Care centres
- Station concourses
- Entry/exit areas
- AFC gate zones
- Passenger-information points
The work can involve long periods of standing, handling many passenger enquiries and working during peak-hour crowds.
Professional communication and accuracy are particularly important.
Career Growth
Experience in frontline metro operations can potentially support progression into broader station or customer-service responsibilities.
A possible career path may be:
Ticketing / Customer Service Staff → Senior Staff → Supervisor → Station Operations Role
This is only a general example. Promotions depend on employer rules, qualifications, experience and available posts.
Recruitment Scam Warning
Candidates should be cautious of advertisements claiming:
- Guaranteed Mumbai Metro Job
- Direct Ticket Counter Joining
- 100% Selection
- Job Without Verification
- Permanent Metro Job After Payment
- Offer Letter Through WhatsApp Only
- Registration Fee for Guaranteed Selection
Before applying, verify that the recruitment information appears on the relevant operator’s official website.
The MMRDA official recruitment page currently publishes its genuine recruitment notices and related examination information. (MMRDA)
Never share:
- OTP
- UPI PIN
- ATM PIN
- Debit/Credit Card PIN
- Internet banking password
Frequently Asked Questions
Is Mumbai Metro currently recruiting Ticket Counter Staff?
This article does not confirm a current dedicated Ticket Counter recruitment. At the latest check, the MMRDA official recruitment section did not show a dedicated 2026 Ticket Sales Officer recruitment notification. (MMRDA)
What roles should candidates search for?
Useful role names include Ticket Sales Officer, Customer Care Officer, Commercial Staff, Station Assistant and Customer Relation positions.
What is the salary?
The salary table earlier in this article provides general employee-reported and historical official references. Exact salary must be checked from the individual recruitment notification.
Can 12th-pass candidates apply?
Some customer-service roles may have different education requirements, but candidates should not assume that 12th Pass is accepted for every position.
Can freshers apply?
Possibly for selected roles, but eligibility depends on the actual recruitment notice.
Where should candidates check recruitment?
Candidates should use the official recruitment or careers section of MMRDA/MMMOCL, Mumbai Metro One or MMRCL, depending on the metro line and employer. (MMRDA)
Disclaimer
This is an independent career-information guide. It does not confirm current Ticket Counter, Customer Care or Passenger Assistance vacancies and is not an official Mumbai Metro recruitment notice. Job availability, salary, eligibility and selection rules may change. Always verify the individual opportunity through the relevant metro operator’s official recruitment channel before applying.
